Need To Return Something?
No Problem. We're Here To Help.
Your complete satisfaction is our top priority. If for any reason you have run into an issue with your order and feel a refund, exchange, or store credit is needed, we will gladly assist you with resolving the issue to the fullest. All we ask is that the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to certain items which will need to be returned to the original manufacturer.
What You Should Know
No returns will be accepted after 30 days from date of purchase. All returns are subject to a 20% restocking charge. Special orders, hazmat, and used items are non-returnable. Returned items must be in new and resalable condition, in their original packaging, with no missing parts, with all warranty cards, manuals and accessories to receive full credit. All costs associated with shipping, freight, handling, boxing, and packaging are non-refundable and will not be reimbursed.
What's Next After You Submit A Request?
Authorization & Easy To Follow Email Instructions.
Once you complete the steps above, a return confirmation email will be sent to you. This is for your records only. At this point, your return request has been submitted to Domain Industries for review. Please allow 24 hours for your return to be reviewed and approved. Most of the time, we get back to you within the hour during normal business hours. Once your return is approved by our return specialist, a final email with instructions on how to return your item will be emailed to you. Follow these instructions to complete the return process.
It's important to fill out the PDF document you receive once the RMA has been approved by Domain Industries. Fill this out and follow the instructions along with it. Omitting this document will delay your return.
Do The Items Comply?
Items you need to exchange or return must comply with our policies. But always double check. No returns will be accepted 30 days from original purchase. We also do not accept special orders, hazmat, or used items.
Its important to include everything that came with the original product when you ordered it. Include all parts, warranty cards, manuals, and accessories in order to receive full credit. Returned items must be in resalable condition.
As always, Domain support is here for you. If you need extra assistance with your return, exchange, or refund, or have any questions regarding our return policy, please feel free to contact our customer support department.